Terms of service

1. Orders are currently being shipped within 3 – 5 business days of when they were placed.

2. All sales and prices are final. Cocobells Candy Store  CANNOT accept returns or exchanges on any products as regulated by the FDA.

3.  All products sold on Cocobells Candy Store are perishable and are considered fragile. Cocobells Candy Store is not responsible for the melting, spoiling, breaking or otherwise damaging of goods during transit. By accepting these Terms and Conditions the purchaser is accepting this responsibility.

4. Cocobells Candy Store must be made aware of any issues pertaining to the quality of goods within 24 hours of when the package was delivered by emailing cocobellsc@gmail.com with your order number and photos, if appropriate. Cocobells Candy Store is not responsible for the breaking or damaging of items, the melting of items, or spoilage of any kind incurred in transit. This includes but is not limited to items marked as fragile or heat sensitive. Cocobells Candy Store will not issue refunds or replacements for items breaking, melting or for any items otherwise spoiling, becoming stale or damaged while in transit under any circumstances.

5. Any changes to an existing order, including changes to a shipping address or a request to cancel an order, must be emailed to cocobellsc@gmail.com within 30 minutes of placing your order. You must include your order number in the subject of the email or we may not be able to process your update. If we are able to make the requested change or cancel your order you will receive an email confirmation of the change. Changes may be subject to additional fees.

6. It is the sole responsibility of the customer to ensure that all shipping information is correct. If an invalid shipping address is provided with your order at checkout, Cocobells Candy Store will contact you via email for an updated shipping address. You may submit an updated shipping address by responding to said email or by emailing cocobellsc@gmail.com with your order number and updated shipping address. Your order number must be included in the subject of the email or your shipping address may not be able to be updated. If an updated shipping address is not received by Cocobells Candy Store via email within 3 calendar days of when it is requested, your order may be canceled.

7.  If your order is returned to Cocobells Candy Store marked return to sender, for any reason, Cocobells Candy Store will contact you to make alternate shipping arrangements for your order. If you do not respond within 7 calendar days your order will be considered abandoned and will not be eligible for a refund under any circumstances.

8. Cocobells Candy Store is NOT a nut or allergen free environment. All items are stored and/or processed in a facility that also stores and processes peanuts, tree nuts, stone fruits, soy, dairy and/or other allergens. Cocobells Candy Store cannot be held accountable or responsible for consumption of cross contaminated items. Content on this site is for reference purposes only. Cocobells Candy Store does not represent or warrant that the nutrition, ingredient, allergen and other product information provided through Cocobells Candy Store is accurate or complete, since this information comes from the product manufacturers. On occasion, manufacturers may improve or change their product formulas and update their labels. It is your responsibility to review the product’s label or contact the manufacturer directly if you have specific product concerns or questions. If you have specific healthcare concerns or questions about the products displayed, please contact your licensed healthcare professional for advice or answers. By accepting these Terms and Conditions you are accepting accountability and responsibility for what you choose to consume. Please always use caution and your best judgement when deciding what is safe for you to consume.

9. A best by date is not an expiration date. Candy and chocolate are typically just as delicious, and perfectly safe to eat, well over a year past their best by dates. You can click here to read more about what best by dates really mean and how they contribute to food waste, as explained by the FDA. Occasionally, imported candies and chocolates will arrive past their best by dates because of the distance they have to travel to get to the USA. While we do our best to note this in the product description it is not always possible to do so. Cocobells Candy Store will not accept returns or exchanges or issue refunds or credit for imported candies and chocolates that are past their best by dates as they are not expired and are considered safe to eat.

10. Cocobells Candy Store cannot be held responsible for missing packages, due to theft or for any other reason, once they have been marked as delivered by the shipping carrier and will not issue refunds or replacements or file missing package claims for any packages marked as delivered by the shipping carrier under any circumstances. It is the sole responsibility of the recipient of each package to track the package with the tracking information provided and be available to ensure its safe arrival and acceptance. By accepting these Terms & Conditions you are agreeing to accept full responsibility for this and agree to not dispute any payment to Cocobells Candy Store with your bank or card issuer due to non-receipt of goods, or for any other reason, for packages marked as delivered by the shipping carrier.

11. Cocobells Candy Store accepts Visa, Mastercard, Discover Card and American Express, Venmo, Paypal for all online transactions.

12. All orders are charged in full at the time an order is placed.

13. All orders on Cocobells Candy Store are subject to local sales tax.

14. By placing an order with Cocobells Candy Store in any manner, including but not limited to Cocobells Candy Store our online store, you are agreeing to all Terms and Conditions outlined on this page.