FAQ's

ORDERING

How will I know when my order is shipped?

We will send you a confirmation and tracking email to allow you to follow your candy. Allow up to 2 days of minimum processing time in addition to the transit time. 

- We will send you a confirmation and tracking email to allow you to follow your candy. Allow up to 2 days of minimum processing time in addition to the transit time. 

What do I do if my candy arrives melted or damaged?

 We are very sorry about this! We ensured our packaged with great care and will do everything to make sure you got what you ordered, but we understand some products are still susceptible to melting in inclement weather.  To ensure that your candy doesn't melt, we will package it with ice packs and insulation to reduce moisture and heat. 

However, if you have received melted product, send a photo to our Customer Service Team at cocobellsc@gmail.com within 24 hours of the package being delivered. We will be happy to send you another package or give you online store credit. 

However, in the case that it does arrive melted, send a photo to our Customer Service Team at cocobellscandystore@gmail.com within 24 hours of the package being delivered. We will be happy to send you another package or give you online store credit. 

How do you ship chocolate and candy during the spring/summer season?

During the hot seasons, we package our shipments with insulation and gel packages to ensure the freshness and quality of the candy. All orders will be express delivery and reach you within 2 days. Orders will ship only Monday through Wednesday. Therefore, we will not ship on Fridays, to make sure nothing melts over the weekend and non-business days. 

- During the hot seasons, we package our shipments with insulation and gel packages to ensure the freshness and quality of the candy. All orders will be express delivery and reach you within 2 days. Orders will ship only Monday through Wednesday. Therefore, we will not ship on Fridays, to make sure nothing melts over the weekend and non-business days. 

 

SHIPPING, RETURNS & EXCHANGE POLICIES

We use mainly USPS and UPS Carriers with 2 day shipping after taking up to 3-4 days to process the order.

What is our return policy?

We to provide you with the freshest and highest quality candies. However, due to the nature of our products, we regret to inform you that we do not accept returns or exchanges, and all food item sales are final. Please review our no return policy below:

  1. Perishable Nature of Candies: Candies are perishable items that are subject to spoilage, melting, or deterioration, especially in certain weather conditions. We are unable to accept returns or exchanges for candies that have been opened, used, or consumed.
  2. However, if you did receive a melted products you are able to receive a replacement product if you send us a photo to our customer support email address (cocobellsc@gmail.com) within 24 hours after receiving the product.
  3. Food Safety Regulations: In compliance with food safety regulations, we are unable to accept returned candies as they cannot be restocked or resold due to health and safety concerns.
  4. Hygiene and Sanitation: For hygiene and sanitation reasons, we do not accept returns or exchanges on candies, as we cannot verify their condition once they have left our premises. We prioritize the safety and well-being of our customers.
  5.  We take utmost care in packaging and handling your candies to ensure they arrive in good condition. However, we are not responsible for any damages, breakage or melting that may occur during transit. Please refer to our shipping policy for more information.

We appreciate your understanding and cooperation in adhering to our no return policy. If you have any questions or concerns about your order, please email us at cocobellsc@gmail.com, and we will do our best to assist you.

What is the shipping policy?

 

- Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

There is FREE shipping after spending $69 or more. Any orders below $69, the shipping cost is $4.95 USD and can take up to 4-7 business days of transit.

Do you ship overseas?

- We DO NOT SHIP overseas/international.